Refund and return policy

The refund and return policy applies only to products purchased online on Any product purchased in pharmacies must be returned to its point of purchase and will be subject to the refund policy of the company responsible for the point of purchase.

Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

In order to be returned, your item must be unused and in the same condition you received. It must also be in the original packaging.

To make a return, you must provide us with the order number.


Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your claim.

If your application is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or your original method of payment, within a number of days.


If you have not yet received your refund, please consult your bank account again.

Then contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is posted.

If after completing all these steps, you still haven't received your refund, please write to us at


We replace an item only if it is defective or damaged. If in this case you would like to exchange it for the same item, email us at and send us your article to: Customer Service, Novalab Inc., 2350 Power Street, Drummondville, QC, J2C 7Z4, Canada.


To return a product, you must mail it to: Customer Service, Novalab Inc., 2350 Power Street, Drummondville, QC, J2C 7Z4, Canada.

It will be up to you to pay your own shipping fee to return your item. Shipping costs are non-refundable. If you receive a refund, the return fee will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item that you return to us.